Frequently Asked Questions

When you make an appointment, this time is allocated to you. Unlike other professional services, cancellations made within 48 hours of an agreed appointment are rarely able to be filled. Any cancelled appointments reduce our ability to keep our fees at their current rate. Therefore any no shows will be invoiced at full fee and any cancellations or reschedules with less than 48 hours’ notice will incur a cancellation fee of 30%. Fee payable before the start of the next appointment.

No, at this point, you cannot be referred to see us through a Medicare Mental Health Care Plan.
To receive a Medicare rebate, you must see a registered psychologist or a mental health social worker through a mental health plan prepared by a GP. Our current fee of $90 is between $15 & $45 more than the gap fee you will pay with a non-bulk billing provider.

Most Health Funds do not, at this point, cover counselling fees. Check with your provider to see what they will or will not cover.

Appointments last for an hour and can be set weekly or fortnightly as required. Long term clients may attend every few weeks or just as they need. Generally the length of the relationship is determined by you, and will vary for every client but typically is three to four sessions.

Everything you tell us is confidential and we take this trust very seriously. It will not be breached unless the safety of yourself or others is at risk, or in rare circumstances, when information is requested from us by way of a warrant or subpoena. This will be explained to you in more detail at the first session.

You do not need a referral to see us. Just contact us for an appointment.

We are respectful of all people’s faiths, beliefs, cultures and sexuality. It is not the role of the counsellor to force their world view or opinions onto a client. It is the role of the counsellor to help you to understand the circumstance you find yourself in and to help you identify alternative ways to overcome your issue.